UK
Offer Guides
Start with the operator
Use the gambling business’s published complaints process. Explain the issue clearly, state the outcome you are seeking and include dates, transaction references and relevant correspondence. Keep copies.
Escalation and dispute resolution
Check the business’s published alternative dispute resolution arrangements. Eligibility, timing and the type of dispute determine which route applies. The Gambling Commission provides guidance but does not resolve individual gambling transaction disputes.
THUNDRSS content corrections
If a THUNDRSS listing appears inaccurate, do not rely on it to make a gambling decision. Our public corrections contact is awaiting approval and is not yet available.
General educational information for adults in Great Britain. This is not a tested operator review or a guarantee of any gambling outcome.
Support when you need it
Gambling can cause harm. You can choose not to gamble, take a break or use self-exclusion. Independent support is available.